Welcome to Ojasav Digital Marketer. This Refund and Return Policy explains our terms regarding returns, exchanges, cancellations, and refunds for products or services purchased through https://ojasav.site/.
By placing an order through our website, you acknowledge and agree to the terms mentioned below.
1. No Return and No Exchange Policy
All products purchased from our website are generally non-returnable and non-exchangeable.
We do not accept returns or exchanges simply because a customer has changed their mind, ordered the wrong product, no longer requires the product, or does not like the product after delivery.
Therefore, customers are requested to carefully check the product description, specifications, images, size, quantity, and other details before placing an order.
2. Damaged or Incorrect Products
Although our products are generally non-returnable and non-exchangeable, we may consider a complaint if:
- The product received is damaged during delivery.
- The product received is materially different from the product ordered.
- The wrong product has been delivered.
- The product is defective or otherwise does not match the description provided on our website.
Customers should contact us as soon as possible after delivery and provide appropriate evidence, such as photographs or an unboxing video, where applicable.
After reviewing the complaint, we may, at our discretion and where required by applicable law, provide a replacement, repair, refund, or another appropriate resolution.
3. Refunds
Refunds are not provided for ordinary returns or change-of-mind requests.
Where a refund is approved because of a valid issue with the product or order, the refund will generally be processed through the original payment method or another appropriate method.
The time taken for the amount to appear in the customer’s account may depend on the payment gateway, bank, or financial institution.
4. Order Cancellation
Once an order has been processed, dispatched, or delivered, cancellation may not be possible.
If you wish to cancel an order, please contact us as soon as possible after placing the order. Cancellation requests will be considered based on the status of the order and applicable law.
5. Services
For digital marketing, website development, SEO, consultation, design, and other services purchased through Ojasav Digital Marketer, refunds will be considered according to the specific service agreement, scope of work, and payment terms communicated to the customer before the service begins.
Once work has been started or delivered, the amount paid may be non-refundable except where otherwise required by applicable law or expressly agreed in writing.
6. Conditions for Approved Returns
If a return is approved, the product may need to meet the following conditions:
- The product should be unused unless the issue concerns a defect or incorrect delivery.
- The product should be returned with its original packaging and accessories, where applicable.
- Proof of purchase/order details may be required.
- The customer may be required to provide photographs, videos, or other evidence of the issue.
- The return must be completed according to the instructions provided by our support team.
7. Return Shipping
Where a return or replacement is approved because of a damaged, defective, or incorrectly delivered product, the responsibility for return shipping will be determined on a case-by-case basis and in accordance with applicable law.
For requests that are not eligible for return or exchange, any shipping or other costs incurred by the customer will generally not be refundable.
8. Products Not Eligible for Return
Unless otherwise required by applicable law, the following situations generally do not qualify for return, exchange, or refund:
- Change of mind after purchase.
- Incorrect product selection by the customer.
- Customer no longer wants the product.
- Product used or damaged after delivery by the customer.
- Normal wear and tear.
- Failure to follow product instructions.
- Minor variations that do not materially affect the product’s functionality or description.
9. How to Report a Problem
If you receive a damaged, defective, or incorrect product, please contact us through our website’s Contact page as soon as possible.
Please include:
- Order number
- Customer name
- Date of purchase
- Description of the issue
- Photographs/videos where applicable
- Any other information requested by our support team
We will review the complaint and inform you about the available resolution.
10. Consumer Rights
Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be excluded under applicable Indian consumer protection laws.
Where applicable law provides a consumer with a right to a return, replacement, repair, cancellation, or refund, those statutory rights will continue to apply.
11. Changes to This Policy
Ojasav Digital Marketer reserves the right to update or modify this Refund and Return Policy from time to time.
Any changes will be published on this page with an updated “Last Updated” date.
12. Contact Us
For questions regarding this Refund and Return Policy, please contact Ojasav Digital Marketer through the Contact section of our website:
Website: https://ojasav.site/
Policy: Refund & Return Policy